The Financial Conduct Authority (FCA) is the independent regulator of financial services in the UK. We are legally required to provide you with an ‘Initial Disclosure Document’; this is the document here. The purpose of this document is to ensure you are provided with essential information about our company, what we charge for our services, the products and services we offer and how we are regulated. It will also provide information on what you should do if you have a complaint and any details regarding the FCA’s compensation scheme.
Global Vans is a trading name of BL Autosource and is both authorised and regulated by the Financial Conduct Authority (FCA). We provide broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers.
As an FCA regulated credit broker, we host a range of lenders who can help you finance your vehicle. Our lenders can also provide ancillary products or services related to vehicle finance, including service packages and maintenance.
We’ll provide you with comparable details of firms most appropriate to your lending, or any other information related to finance. To complete this, we may seek personal information about your objectives and circumstances. It is important that you provide us with accurate information so that we can find an agreement that is suitable to you.
We rely purely on commission and extra fees; these fees can vary and represent costs incurred by Global Vans for processing your lease agreement. We do not charge for any of our other broker-related services. We may receive payment from finance providers or lenders if you enter into an agreement with us. These fees may be preset and vary depending on product and volume.
Global Van Solutions is a trading name of BL Autosource LLP and is regulated by the FCA. You can verify this by checking the FCA Register: http://www.fca.org.uk/register/ or contacting the FCA by phone: 0300 500 8082. Our firm reference number is 689175.
If you have a complaint…
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:
Your full name and contact information
Full details of your complaint
Your agreement details
Details of what you would like us to do to put things right
Photocopies of any relevant paperwork
We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
If you are an eligible complainant and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
Please be aware Autoease / Global vans are accredited by BVLRA as a Leasing Broker member and we adhere to their conciliation services.
If you have any questions in relation to our Complaints Handling Procedure, please contact the individual you are dealing with or our customer service manager, who will be happy to assist you.
Post: Customer Service Manager, Global Vans, County Gates, Ashton Road, Bristol BS3 2JH
Phone: 0117 962 5314
Fax: 0117 902 0021